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FAQ

How can I subscribe to the newsletter?

To subscribe to our newsletter, you can enter your email address in the pop-up located at the bottom right of our homepage. Once subscribed, you will receive the latest news, special offers, and promotions!!

How can I contact customer service?

You can contact our customer service via email at gleamow.officiel@gmail.com or via our live chat on the website. Our agents are available via chat from 12:00 to 13:00, Monday to Friday. For any urgent assistance, please send us a message via the contact form available on our Contact section.

Is my payment information secure?

Yes, we take the security of your payment information very seriously. We use bank-grade encryption technologies to protect all online transactions. Your credit card information is transmitted securely and is not stored on our servers.

Are there any additional charges for delivery?

Standard delivery is completely FREE on all orders. We also offer an insurance option for €3.90, which covers loss, theft, and possible damage to your parcel during transport. This insurance is optional and can be added during checkout if you wish to benefit from this additional coverage.

Do you offer a loyalty program or discounts for regular customers?

Yes, we have a loyalty program that allows you to earn points with every purchase. These points can be exchanged for discounts or exclusive rewards. To do this, click on the "Rewards" button, register and benefit from the loyalty program.

How do I use a promo code or gift card?

To use a promotional code , enter the code in the " Discount Code " section during checkout and click " Submit ". The discount amount will be automatically deducted from your total.

To redeem a gift card , enter the card code in the "Gift Card Code" field at checkout. If you have any questions or issues with your code, please feel free to contact our customer service in the contact section.